Revamping Oliv’s Messaging System with AI Innovation

Revamping Oliv’s Messaging System with AI Innovation

Revamping Oliv’s Messaging System with AI Innovation

Revitalizing a 5-year-old chatting system with enhanced user experience and an integration of a new AI

Revitalizing a 5-year-old chatting system with enhanced user experience and an integration of a new AI

Revitalizing a 5-year-old chatting system with enhanced user experience and an integration of a new AI

Product Research Visual Design UX Design 2024

Chat Mockup
Chat Mockup

Oliv, launched in 2019, aimed to become a leading hiring platform in the MENA region, attracting 10,000 to 20,000 new users each week. However, feedback and research revealed that the existing messaging system was quite basic. I was assigned to revamp the messaging system to improve efficiency for recruiters in organizing, grouping, scheduling, and managing information about potential hires. Additionally, a new AI, "Olivia," was introduced to enhance user interactions and responses.

Mobile 1
Mobile 1

Evaluation

The existing Oliv messaging system allowed employers to send messages to candidates in a basic back-and-forth format, lacking features such as filtering, searching, or associating candidates with specific job applications. This was a significant pain point for employers managing multiple job openings. Additionally, the chatbot was underwhelming and frustrating to use, only handling a few basic tasks effectively.

Approach

Approach

I conducted discussions to ideate with the product team about the potentials of the system. I conducted analysis on modern chatting systems to implement similarity into Oliv. I designed new functionalities, including calendars, a side menu for quick access, document navigation, job grouping, interview invitations, and filters. Additionally, we integrated Olivia AI to assist employers with suggestions, management, and scheduling reminders.

Invite 1
Invite 1
Invite 2
Invite 2

Result

A closed beta test was launched to asses usability. User interviews and feedback revealed that the new messaging system was a success, leading to higher user satisfaction. It improved efficiency and significantly reduced the time required to manage conversations. The revamp is still in progress.

Let's get to know each other.

Let's get to know each other.

Let's get to know each other.